There was a hold placed on my fianc*’s Kohl’s charge card, after he paid the amount due...

GetHuman5318443's customer service issue with Kohls.com from September 2020

6 views | 1260 similar | 0 following
Help with my Kohls.com issue
First: share to improve GetHuman5318443's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman5318443's next move: talk to Kohls.com when they open.
Kohls.com's call center is closed now. We will send GetHuman5318443 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman5318443 may need:
Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Home or Billing Address
The issue in GetHuman5318443's own words
There was a hold placed on my fianc*’s Kohl’s charge card, after he paid the amount due (prior to the due date, as always* but they placed a hold on his Kohl’s charge card for almost * weeks.... immediately after he made this last payment on his account?!?!?! Why?? For what?? It’s already been deducted out of his bank account, and they said it’s already posted as well, on their (Kohl’s) end as well..... ?? We have been on the phone for over * hours now, while waiting in the Kohl’s parking lot. Hoping to get this situation handled, we had to leave the store empty handed, after discovering we can’t use his card to pay for the items we needed. And all because of this unnecessary ridiculous “hold” they have placed on his account for absolutely no reason at all!!! Since the representative from Kohl’s customer service initially answered out call, we’ve now been hung up on twice, ignored numerous times, and then upon asking to speak to the Supervisor “Claudia”, we were repulsed to then be told , she was too busy to pick up the line and she told the agent to , “just see what he wants!”...?!?!?!*Absolutely the worst customer service I have ever ever seen!! * We need this hold lifted and*or some kind of reimbursement or apology,.... I don’t even know... They may never come back from this in my eyes. Truly sad too considering I only ever shopped at Kohl’s for years and years....**Thank You, *Kristin and Cory Scallions******@***.com******@***.com

GetHuman5318443 did not yet indicate what Kohls.com should do to make this right.

How GetHuman5318443 fixed the problem

We are waiting for GetHuman5318443 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Kohls.com's attention and get better help faster. Tap below to get started.
Having Kohls.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman5318443 fixes it.
This email address isn't valid

Kohls.com

Customer service issue
Reported by GetHuman5318443
Sep 30th, 2020 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 1260 others
0 customers following this

Timeline

GetHuman5318443 started working on this issue
Sep 30th, 2020 8:51pm