There was a hold placed on my fianc*’s Kohl’s charge card, after he paid the amount due...

GetHuman5318443's customer service issue with from September 2020

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The issue in GetHuman5318443's own words
There was a hold placed on my fianc*’s Kohl’s charge card, after he paid the amount due (prior to the due date, as always* but they placed a hold on his Kohl’s charge card for almost * weeks.... immediately after he made this last payment on his account?!?!?! Why?? For what?? It’s already been deducted out of his bank account, and they said it’s already posted as well, on their (Kohl’s) end as well..... ?? We have been on the phone for over * hours now, while waiting in the Kohl’s parking lot. Hoping to get this situation handled, we had to leave the store empty handed, after discovering we can’t use his card to pay for the items we needed. And all because of this unnecessary ridiculous “hold” they have placed on his account for absolutely no reason at all!!! Since the representative from Kohl’s customer service initially answered out call, we’ve now been hung up on twice, ignored numerous times, and then upon asking to speak to the Supervisor “Claudia”, we were repulsed to then be told , she was too busy to pick up the line and she told the agent to , “just see what he wants!”...?!?!?!*Absolutely the worst customer service I have ever ever seen!! * We need this hold lifted and*or some kind of reimbursement or apology,.... I don’t even know... They may never come back from this in my eyes. Truly sad too considering I only ever shopped at Kohl’s for years and years....**Thank You, *Kristin and Cory Scallions******@***.com******@***.com

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Customer service issue
Reported by GetHuman5318443
Sep 30th, 2020 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 1260 others
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GetHuman5318443 started working on this issue
Sep 30th, 2020 8:51pm