My name is Angela Strickland and I am a retired Navy Veteran. On ******** I made Christ...

GetHuman4150478's Complaint issue with Kohls.com from December 2019

Help with my Kohls.com issue
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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman4150478's own words
My name is Angela Strickland and I am a retired Navy Veteran. On ******** I made Christmas purchases at Kohl's store* **** in Murrieta, CA. I was standing in a long line with my Service Dog, in order to pay for my items at the cashier. I asked an employee if Kohl's accommodated those with disabilities by allowing me to move to the head of the line, since there were no chairs available? The employee asked her manager. She came back and said, "I'm sorry but we don't accommodate those with disabilities." *I've been to other stores such as* Walmart and Burlington Stores that provide accommodation to those with disabilities. I was very disappointed that a large corporation such as Kohl's does not provide assistance. Is this something that could be looked at and possibly implemented in the near future? I was carrying my military I.D and my Service Dog Credentials to support my request, that was denied by one of your managers.

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Kohls.com

Complaint issue
Reported by GetHuman4150478
Dec 25th, 2019 - 10 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 1181 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home or Billing Address

Timeline

GetHuman4150478 started working on this issue
Dec 25th, 2019 3:29pm
GetHuman4150478 indicated the issue is not fixed yet.
Dec 28th, 2019 8:58pm
GetHuman4150478 indicated the issue is not fixed yet.
Dec 28th, 2019 8:59pm
GetHuman4150478 indicated the issue is not fixed yet.
Dec 28th, 2019 11:57pm

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