My account number is *** **** *** I was * days late making my payment due to an ongoing...

GetHuman1814988's customer service issue with Kohls.com from December 2018

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The issue in GetHuman1814988's own words
My account number is *** **** *** I was * days late making my payment due to an ongoing illness. When I called I was told I would be charged $** in addition to my regular payment for my late fee. I tried to explain this is the first time I have ever been late in all the years I have had your card and since my income had decreased I was asking for a one-time forgiveness of the late fee I was told that was impossible but it was not going to happen. I think since it has been the first time and I have not used my card in several months this thing should be forgiven. Also I noticed that my payments fluctuate between ** and $** even though I have not been using my card. I always pay my bill between the *rd and *th of each month which is always way in advance of the due date my name is Colleen s o v i a ***** *****. I have written your corporate office in Wisconsin cut up my card and sent it to them. I understand your concerns about payments but I am sure there are many many people who are further behind than I am on their bills. Needless to say I will never shop at your stores again or use your gift cards which I have done through the years.

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Kohls.com

Customer service issue
Reported by GetHuman1814988
Dec 22nd, 2018 - 3 years ago
Fixed
Seen by 1 customer so far
Similar issue to 1539 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home or Billing Address

Timeline

GetHuman1814988 started working on this issue
Dec 22nd, 2018 8:24pm
GetHuman1814988 indicated the issue is not fixed yet.
Dec 22nd, 2018 8:25pm

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