My account number is *** **** *** I was * days late making my payment due to an ongoing...

GetHuman1814988's customer service issue with from December 2018

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The issue in GetHuman1814988's own words
My account number is *** **** *** I was * days late making my payment due to an ongoing illness. When I called I was told I would be charged $** in addition to my regular payment for my late fee. I tried to explain this is the first time I have ever been late in all the years I have had your card and since my income had decreased I was asking for a one-time forgiveness of the late fee I was told that was impossible but it was not going to happen. I think since it has been the first time and I have not used my card in several months this thing should be forgiven. Also I noticed that my payments fluctuate between ** and $** even though I have not been using my card. I always pay my bill between the *rd and *th of each month which is always way in advance of the due date my name is Colleen s o v i a ***** *****. I have written your corporate office in Wisconsin cut up my card and sent it to them. I understand your concerns about payments but I am sure there are many many people who are further behind than I am on their bills. Needless to say I will never shop at your stores again or use your gift cards which I have done through the years.

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Customer service issue
Reported by GetHuman1814988
Dec 22nd, 2018 - 3 years ago
Seen by 1 customer so far
Similar issue to 1539 others
0 customers following this
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GetHuman1814988 started working on this issue
Dec 22nd, 2018 8:24pm
GetHuman1814988 indicated the issue is not fixed yet.
Dec 22nd, 2018 8:25pm

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