RE: Order *************Ordered a canvas (SKU * ********). To qualify for free shipping...

GetHuman-psacct's customer service issue with Kohls.com from November 2018

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The issue in GetHuman-psacct's own words
Purchased multiple items to qualify for home delivery per advertisement ... RE: Order *************Ordered a canvas (SKU * ********). To qualify for free shipping, I added $**.** worth of Godiva candy bars as a filler. The candy bars were added only to qualify for free home delivery.**The canvas was shipped to me. But the candy bars were sent to the local store and defeated the whole purpose of home delivery.**I DID NOT ask for store pick up. I added the $**.** worth of candy to get home delivery.**I have called and chatted with Kohls to fix this problem (i.e., to ship candy bars to my home) to no avail. I am not going to drive ** minutes to the local store for candies.**Kohls FAILED in its advertised promise of free delivery of orders above $**. They failed, they are responsible to correct.**Today I noticed that they credited my account for the candy bars but only about $*.**. That's insane.**I am asking for the return of whole order and full credit for the order. Please send a return label.**Otherwise I will dispute the whole charge with my credit card.
They sent part of the order ($** worth of candy bars) to the local store for pick up. The local store is ** minutes away and always busy.
(*) Ship the candy bars to my home, or (*) credit my credit card for exactly the same amount they charged me for the candy bars.
I trusted and followed the instructions (like many orders in the past).
I chatted with a Kohls rep online.
I have an issue with Kohls.com too
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Kohls.com

Online order
Customer service issue
Reported by GetHuman-psacct
Nov 27th, 2018 - 9 mons ago
I have an issue with Kohls.com too
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GetHuman-psacct started working on this issue
Nov 27th, 2018 5:12pm