I am writing about PlayStation * Spider-Man Bundle on sale for $***.** on Black Friday...

GetHuman-ralfredo's customer service issue with Kohls.com from November 2018

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The issue in GetHuman-ralfredo's own words
I am writing about PlayStation * Spider-Man Bundle on sale for $***.** on Black Friday. Called customer service several days prior and was told to wait until Black Friday and it would be available. Went on line prepared at **:**am Central Time to buy it. Was unavailable. Never came up to buy. Went to store and was told it sold out when opened. Friend went to another store in another town and it was unavailable. Rep had insisted it would be available on line at proper time. I trusted Kohl’s and feel that I didn’t get this item because they advertised wrong and poor communication. I was on line from **:** pm to *:**am and item never game up. Next day it came up unavailable. Had I known I could have gotten it at another business. Our local Macy’s closed, and Kohl’s had become my go to store until this happened.
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Kohls.com

Customer service issue
Reported by GetHuman-ralfredo
Nov 25th, 2018 - 3 mons ago
I have an issue with Kohls.com too
Fixed
Seen by 3 customers so far
Similar issue to 890 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home or Billing Address
Timeline
GetHuman-ralfredo started working on this issue
Nov 25th, 2018 6:38pm
GetHuman-ralfredo indicated the issue is not fixed yet.
Nov 25th, 2018 6:39pm