I'm having an issue with an order I placed. It says it's on the way, TO MY OLD ADDRESS...

GetHuman-lisafral's customer service issue with Kohls.com from August 2018

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The issue in GetHuman-lisafral's own words
I'm having an issue with an order I placed. It says it's on the way, TO MY OLD ADDRESS. When I placed the order, I put the address I wanted it shipped to, but it obviously found a way to revert back. I don't see why the shipment can't be intercepted and rerouted--it says it's going to take * days to be delivered. Obviously I won't receive it, if the address does not get changed, and I'll expect to have another shipment mailed to the correct address. **Please let me know if something can be done. The order number, as well as the OLD and NEW addresses, are below. Thanks so much.**OLD**Lisa Fralix***** Revere Ave**East Syracuse, NY **********NEW**Lisa Fralix***** Beley Ave**Mattydale, NY **********Order * **********
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Customer service issue
Reported by GetHuman-lisafral
Aug 14th, 2018 - a yr ago
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GetHuman-lisafral started working on this issue
Aug 14th, 2018 6:28am