I tried to redeem my Kohl’s cash last night, but it said it was already redeemed. I al...

GetHuman988695's customer service issue with Kohls.com from August 2018

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The issue in GetHuman988695's own words
I tried to redeem my Kohl’s cash last night, but it said it was already redeemed. I also had **% off. When I used the chat option today I was told he would honor my Kohl’s cash because it was in fact not redeemed, but he would not honor the **% because it ended. He then told me to call customer service. The whole reason I used chat was because I couldn’t use the phone to call someone. I would still appreciate the use of my Kohl’s cash, since the error was on your site. I did everything before the sale ended, but I still lost here. I would also appreciate a discount of some sort. Ideally, the **%. Any help would be appreciated. My Kohl’s cash was * *************** with a pin of **** for $**. Thank you! *Mo Dwyer
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Kohls.com

Customer service issue
Reported by GetHuman988695
Aug 14th, 2018 - a yr ago
I have an issue with Kohls.com too
Fixed
Seen by 10 customers so far
Similar issue to 299 others
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Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home or Billing Address
Timeline
GetHuman988695 started working on this issue
Aug 14th, 2018 1:16am
GetHuman988695 indicated the issue is not fixed yet.
Aug 14th, 2018 3:35am
GetHuman988695 indicated the issue is not fixed yet.
Aug 14th, 2018 1:02pm
GetHuman988695 indicated the issue is not fixed yet.
Aug 15th, 2018 2:36am
GetHuman988695 indicated the issue is not fixed yet.
Aug 15th, 2018 2:36am
GetHuman988695 indicated the issue is not fixed yet.
Aug 17th, 2018 3:51am