****o, I have a flight from Sochi to Madrid that has * stopsover and I want to buy addi...

GetHuman-kfreyre's customer service issue with Kiwi.com from June 2018

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Help with my Kiwi.com issue
Before contacting them, items GetHuman-kfreyre may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
GetHuman-kfreyre's next move: go to the Kiwi.com help center.
Kiwi.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kfreyre will want to follow the link below to head to their help center. We will check on GetHuman-kfreyre later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-kfreyre's own words:
****o, I have a flight from Sochi to Madrid that has * stopsover and I want to buy additional baggage. I saw that in the web page of kiwi, I could do it but want to know if this will be include for the * airlines I am taking in this flight. The cost that appear in the webpage was **.* euros
I trust that Kiwi.com will make this right and come up with a resolution that is fair.
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Hi there, I bought a flight ticket from Kiwi.com.**I’m at the airport and the flight do...I booked I flight on the *.* to Israel on the *.*(had a connection in Madrid and Paris...
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Kiwi.com

Customer service issue
Reported by GetHuman-kfreyre
Jun 24th, 2018 - 2 mons ago
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GetHuman-kfreyre started working on this issue
Jun 24th 9:09am