Kindle Customer FAQ

Sure, for resetting your password you need to follow some simple steps. Start by waking up your Kindle device and from the home screen, select "Settings". Find "Device Options", then tap "Device Passcode". You will see "Reset Passcode", choose that option and you'll need to enter in your Amazon account password. After authenticating with your Amazon account password, you can now choose a new passcode for your Kindle device. Just make sure your Kindle is connected to the internet for this process.

If Amazon is not recognizing your Kindle, it may be that your device is not registered. To fix this, go to your Kindle's home screen, select 'Menu', then 'Settings'. In the 'Settings' menu, there will be an option for 'Register your Kindle'. You will need to enter your Amazon account information. This links your Kindle to your Amazon account and should fix the recognition problem. If your device is already registered, try deregistering and reregistering your Kindle. Remember your Kindle must be connected to a Wi-Fi network to register with Amazon.

We're sorry to hear that. If you haven't received your Kindle Direct Publishing (KDP) royalties, it might be because you have not met the threshold for payment. The payment threshold varies by location. If you haven't hit this, royalties will remain in your KDP account until the threshold is met. Also, ensure that your banking information is up-to-date and complete. Royalties are usually paid about 60 days after the end of the month in which the sales are posted. Do keep in mind that if there are any returns or refunds, those will be deducted from your royalty as well. If these don't apply, please make sure your work meets KDP's guidelines for quality and content.

We're sorry to hear about your issue. Try resetting your Kindle. To do this, first, ensure the device is fully charged. Then, hold the power button down for about 20 seconds until the Kindle restarts. If that doesn't work, try a harder reset by pressing the power button and the "volume down" button at the same time until the Kindle reboots. If the problem isn't resolved, we recommend reaching out via the contact link on this page for further support. We hope your Kindle returns to normal function soon.

If your Kindle's screen stays lit after turning off, it might be stuck in a sleep mode rather than completely off. To ensure it's fully off, hold down the power button for about seven seconds until the screen goes blank; this should turn it off. If the problem persists, it might be due to software glitches. You can try resetting your Kindle to its factory settings. Keep in mind, resetting will delete all the data stored on your Kindle, so you might want to back up your content first. If none of these methods help, your Kindle may have some hardware issues and needs professional attention.