Kindle Customer FAQ

To change your email address in Kindle, go to the Amazon account settings. Sign in to your account, then navigate to "Your Content and Devices." Under the "Preferences" tab, you can update your Kindle email address. Make sure to save the changes after updating it.

If you encounter a critical error on your Kindle, try restarting the device by holding down the power button for about 10 seconds until the screen goes blank, then release the button and wait for it to reboot. If the issue persists, consider resetting your Kindle to factory settings, which can be done through the device's settings menu. Keep in mind that this will erase all content, so ensure your books are backed up. If problems continue, check for software updates in the settings.

To download Kindle on your iPad, open the App Store, search for the Kindle app, and tap "Get" to install it. Once installed, open the app and sign in with your Amazon account to access your Kindle library.

To add a new debit card to your Kindle account, go to the “Manage Your Content and Devices” section on the Amazon website. Then, navigate to the “Settings” tab, where you will find the “Payment Settings” section. Click on “Edit Payment Method” to add your new debit card information. Save the changes once you've entered the new card details.

To perform a hard shutdown on your Kindle e-reader, press and hold the power button for 40 seconds or more. The screen should go blank and the device will power off. If the device remains unresponsive, you might need to try this process multiple times.