My account got hacked and I wasn't able to login I had this account on an email that I...

GetHuman5191807's customer service issue with Jagex Ltd. from August 2020

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The issue in GetHuman5191807's own words
My account got hacked and I wasn't able to login I had this account on an email that I don't use cuz I have my main email for an older account I would really like to play on this account with the email that I don't use as much and I honestly have forgotten the password to the email that I don't use as much so I can't I don't have access to confirm that I own the email or something like that and I have like this account with you guys for a long long time almost * years ago and that lie I got hacked I don't know if I'm going to quit Runescape or I'm going to get my account back and keep playing it depends on how this goes down and I really want to play my account I put many hours and most play almost **** total level

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Jagex Ltd.

Customer service issue
Reported by GetHuman5191807
Aug 23rd, 2020 - 8 months ago
Not resolved
Seen by 15 customers so far
Similar issue to 431 others
0 customers following this

Timeline

GetHuman5191807 started working on this issue
Aug 23rd, 2020 9:05pm