Jagex Ltd. Customer FAQ

If you're having trouble adding your existing RuneScape character to your account, it may be because the character is already linked to another Jagex account. Every character is tied to a specific account and cannot be moved or transferred. If you no longer have access to that account, you will need to recover it using the account recovery process. If you are still facing issues, it might be due to a technical error. In such cases, the error usually gets resolved within a few hours or days. It's recommended to wait and try again later.

You can cancel all subscriptions and stop payments directly through your account settings on the official Jagex Ltd website. Simply log into your account, go to the 'Billings and Subscription' page where you can see your current active subscriptions. Here you can select the 'cancel subscription' button or unlink your payment method. Remember that canceling your subscription will only stop future payments, and it will not refund you for current or past payments. Make sure to cancel before your subscription renewal date to avoid any unwanted charges.