Dear Instagram Team,*Yesterday evening I logged into my account only to find that I’ve...

GetHuman3860794's customer service issue with Instagram from October 2019

Help with my Instagram issue
Before contacting them, items GetHuman3860794 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman3860794's own words
Dear Instagram Team,*Yesterday evening I logged into my account only to find that I’ve very recently been stripped of my username and that it had been replaced with a new one with the extension *uk added. I know that this has just happened as I believe that I still had my original name when I recently followed linseedpaint.**I have been working on my business plan since the beginning of this year (progress has been slower than I’d hoped because members of my family have been in and out of hospital this year and I have been caring for them). I did not realise that the name that I had registered - makemeagarden - was insecure as a result of having only a personal account! I have every intention of opening a business page*account upon launch of the business in the spring of **** and the username makemeagarden is vital to my plans. I’ve already spent a considerable amount on the branding design.**I do own www.makemeagarden.com and am in the middle of the business website design and build. **I see that a person called Anthony Morrison is now using makemeagarden as his username, but his account isn’t really active, certainly no more active than mine! How is it right that he can take my username from me once I’ve registered an account? When I registered to secure my username, no warning was given to tell me that this was not secure unless the page*account was business one. **I would like my original name back please. I will then register a business page immediately. This is a severe setback to my plans. I already have a business page on Facebook (@makemeagarden) and of course need my social media to link up seamlessly when I launch.**Kind regards, Jo Christoforides

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Instagram

Customer service issue
Reported by GetHuman3860794
Oct 31st, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 78496 others
0 customers following this

Timeline

GetHuman3860794 started working on this issue
Oct 31st, 2019 4:23pm
GetHuman3860794 indicated the issue is not fixed yet.
Oct 31st, 2019 8:43pm
GetHuman3860794 indicated the issue is not fixed yet.
Nov 1st, 2019 6:54am
GetHuman3860794 indicated the issue is not fixed yet.
Nov 1st, 2019 11:25am
GetHuman3860794 indicated the issue is not fixed yet.
Nov 2nd, 2019 3:30pm
GetHuman3860794 shared this issue with followers on Twitter
Nov 2nd, 2019 5:27pm
GetHuman3860794 indicated the issue is not fixed yet.
Nov 3rd, 2019 7:09pm

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