My brand hashtag post is hidden & My post has been removed in the other hashtags I used before
GetHuman2459228's customer service issue with Instagram from March 2019
Help with my Instagram issue
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The issue in GetHuman2459228's own words
*) Use my brand hashtag, *) Use the regular hashtag I've been using for my products, *)I tried to delete my brand hashtag from all my post (because I was worried the regular hashtag wasn't working) and I got blocked from doing any further ... Recently, Instagram removed my post from being seen with (eg) the message - 'Top post for *eemalina are currently hidden because the community has reported some content that may not meet instagram's community guidelines'. *My instagram is a brand account (Eemalina is my brand name). I've created a few hashtags for our customers to use (to help find us and contest purpose). **After that, all my other post has been removed or not been categorized in the other hashtags I used before.**I sent a report message to instagram, dodn't received any feedback. So I tried to remove the hashtag (eg) *eemalina from all my post, I wasn't sure what would help. But maybe there were to many post, Instagram then blocked my actions (I can't edit * remove the hashtag from my post anymore).**I have read through all the Community Guidelines and I can't find anything on my post that conflicts with them.**Here are my account details: *- instagram account: @eemalina.exclusive (brand) *- My company is registered locally in my country and I also own the domain eemalina.com. *- I only use model photos who has done the photoshoot with my products and photos of my own products, therefore the copyright belongs to me. Other photos I use are royalty free images that are 'free for commercial use' and do not require attribution.*- Our main product is 'hijab' * scarfs - we do not post any 'inappropriate' photos or videos on our account.**If you need proof of copyright for the photos, or any other information, or if at all any of my post was found inappropriate, please let me know so I can rectify this problem. **Appreciate your response. Tq
I only created the brand hashtag to help my customers find my brand, and for contest purpose (so we can find our contestant easier). I don't use photos*videos of models*products that I don't own the rights to, and I only use royalty free photos that are 'free for commercial use'. I'm just trying to grow my brand on this platform (we only have *k* followers to date). This issue will make it harder for people to find us.
*) Allow me to use my brand hashtag (eg *eemalina, eemalinafans) etc, **) Don't keep my post hidden from the other hashtag catogories**) Allow me to edit my post (please unblock)
I've only started using Instagram less than a year. The brand is slowly growing. I try to follow Instagram rules as best I can.
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