My Instagram account was hacked. I opened the app and it said I had been logged out. Wh...

GetHuman-brackenb's customer service issue with Instagram from November 2018

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Help with my Instagram issue
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Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-brackenb will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-brackenb can let us know if they help or not.
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The issue in GetHuman-brackenb's own words
My Instagram account was hacked. I opened the app and it said I had been logged out. When I tried to log back in, it said my account didn’t exist. But all my followers still see my photos, and someone named “heijigi” now has control over my account. I was able to see a Russian-based email address “associated” with the account. I have reported the account as an impostor and at least * of my friends have also reported it. Instagram finally emailed me a code and told me to send a photo of myself holding the code handwritten on a piece of paper. I followed all the specifications in the email and sent the photo to them. They said they could not verify the account was mine and therefore couldn’t help me. I have screenshots with my picture and my username, and the account has been repeatedly reported. I can’t talk to an actual person to resolve this and some weirdo Russian has control over my account and my photos - mostly of my children!!! My settings were set to private and I wasn’t connected to anyone I don’t know personally. I would like the account restored to me but if that can’t happen they should at least remove it. I don’t want “heijigi” and its followers seeing pictures of my kids.

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Customer service issue
Reported by GetHuman-brackenb
Nov 4th, 2018 - 4 years ago
Seen by 10 customers so far
Similar issue to 19127 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account


GetHuman-brackenb started working on this issue
Nov 4th, 2018 9:36pm
GetHuman-brackenb indicated the issue is not fixed yet.
Nov 4th, 2018 9:39pm