My Instagram account was hacked. I opened the app and it said I had been logged out. Wh...
GetHuman-brackenb's customer service issue with Instagram from November 2018
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Help with my Instagram issue
GetHuman-brackenb's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-brackenb will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-brackenb can let us know if they help or not.
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The issue in GetHuman-brackenb's own words
My Instagram account was hacked. I opened the app and it said I had been logged out. When I tried to log back in, it said my account didn’t exist. But all my followers still see my photos, and someone named “heijigi” now has control over my account. I was able to see a Russian-based email address “associated” with the account. I have reported the account as an impostor and at least * of my friends have also reported it. Instagram finally emailed me a code and told me to send a photo of myself holding the code handwritten on a piece of paper. I followed all the specifications in the email and sent the photo to them. They said they could not verify the account was mine and therefore couldn’t help me. I have screenshots with my picture and my username, and the account has been repeatedly reported. I can’t talk to an actual person to resolve this and some weirdo Russian has control over my account and my photos - mostly of my children!!! My settings were set to private and I wasn’t connected to anyone I don’t know personally. I would like the account restored to me but if that can’t happen they should at least remove it. I don’t want “heijigi” and its followers seeing pictures of my kids.
GetHuman-brackenb did not yet indicate what Instagram should do to make this right.
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