Hello,**It has been ** hours since I’ve been hacked and I could really use someone’s he...

GetHuman-sprigge's customer service issue with Instagram from July 2018

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Help with my Instagram issue
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-sprigge's own words
Hello,**It has been ** hours since I’ve been hacked and I could really use someone’s help. I’ve been apart of Instagram longer than I’ve have Facebook and have all my photos of my family and friends, and long as pets on my Instagram page. Instagram means a lot to me because it is a way for me to connect with other people, I actually met my current boyfriend through this App. I have **** followers which took over * years to build. I’m really into fitness and would eventually like to create a fitness page and make a career out of it. I would be devastated if I had to start all over. Please help me.**My hacker got into my account last night and changed my email and password, but kept the username sam*prigge**I made a new account where I can monitor my original one, however I had my account on private. I tried resetting the password but the new email is not one that I’m familiar with.**I’ve read about success stories online about people getting their accounts recovered and I hope I can be a part of one of those success stories!!!**I was up all night and I couldn’t sleep, wondering what someone in the world is doing with my photos or if they’re contacting my friends and family.**Please let me know if I can help in ANY way to make this process run smoother and quicker. Thank you for all that you do and for being the ** App I use first thing in the morning and right before I go to sleep!**Sam

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Instagram

Customer service issue
Reported by GetHuman-sprigge
Jul 23rd, 2018 - 3 years ago
Fixed
Seen by 3 customers so far
Similar issue to 6975 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account

Timeline

GetHuman-sprigge started working on this issue
Jul 23rd, 2018 5:23pm
GetHuman-sprigge indicated the issue is not fixed yet.
Jul 23rd, 2018 11:36pm
GetHuman-sprigge confirmed the issue is fixed. Hooray!
Jul 24th, 2018 11:49pm

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