Hello, **I’ve had an Instagram account for several several years. Well, I tried to chec...

GetHuman904335's customer service issue with Instagram from July 2018

4 views | 6797 similar | 0 following
Help with my Instagram issue
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Waiting to see what went wrong with our suggestion for how to get Instagram help.
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Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman904335's own words
Hello, **I’ve had an Instagram account for several several years. Well, I tried to check my account the other day and I got a notification that I had been logged out. When I tried to log back in, it wouldnt let me. When I tried to reset my password, it sent it to some random email address. When I looked through my emails, I found two emails on Monday saying that my email address and phone number had been changed. It gave me the option to revert the changes but when I clicked on the link, the page wasn’t found. Whoever hacked my account has *,*** photos of me, my husband, my son, my family and my friends. Thy have even privated my account so I cannot see it. And now they are impersonating me by liking people’s stuff and messaging them. I have made so many memories with my Instagram page over the years and I would really like to have access to my account again. That account name is madisonmarie**** and whoever took it over, changed my about me to say their name “shaniya hill” please assist me and help me figure out my options. I’m very upset and concerned.

GetHuman904335 did not yet indicate what Instagram should do to make this right.

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Customer service issue
Reported by GetHuman904335
Jul 21st, 2018 - 5 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 6797 others
0 customers following this


GetHuman904335 started working on this issue
Jul 21st, 2018 10:15pm

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