****o, I have an old email ***ociated with my Instagram account (*****@***.com) that I...

GetHuman-kinzersa's customer service issue with Instagram from June 2018

Help with my Instagram issue
****o, I have an old email ***ociated with my Instagram account (*****@***.com) that I do have access to, but it is not receiving any emails from Instagram. I got a new phone and when I tried to log in, Instagram noted this as a su****ious log in attempt, and when they sent me a six digit code to get back in I did not receive any code. I have sent multiple emails and help requests* one of which I sent with a photo of myself holding a piece of paper with a six digit code, my username, and my name on it (instructions from instagram). I have not received any help and it has been * weeks. I called apple to see if it was a problem with my email and they ***ured me it was not. My primary email I use now is *****@***.com, but all of my emails from *****@***.com forward to my new email so I don't know why this is an issue. Please let me know if you can help me get into my account. I will be traveling abroad in a couple of days and really want to be able to blog about my trip. Thank you.
I trust that Instagram will make this right and come up with a resolution that is fair.
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Instagram

Customer service issue
Reported by GetHuman-kinzersa
Jun 24th, 2018 - 2 mons ago
I have an issue with Instagram too
Fixed
Seen by 6 customers so far
Similar issue to 4310 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-kinzersa started working on this issue
Jun 24th 9:06pm
GetHuman-kinzersa shared this issue with others over email
Jun 24th 9:08pm
GetHuman-kinzersa indicated the issue is not fixed yet.
Jun 24th 10:07pm
GetHuman-kinzersa indicated the issue is not fixed yet.
Jun 24th 10:07pm
GetHuman-kinzersa indicated the issue is not fixed yet.
Jun 24th 10:08pm