One day I was on Instagram as I have been for nearly * years (account L.A. Bissonette...

GetHuman658939's Hacked or Disabled Accounts issue with Instagram from May 2018

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Help with my Instagram issue
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GetHuman658939's next move: try the Instagram help center again.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman658939 will want to follow the link below to head to their help center. We will check on GetHuman658939 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman658939 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman658939's own words
One day I was on Instagram as I have been for nearly * years (account L.A. Bissonette) and next day Instagram does not recognize my account or email or phone number....but my profile pic is now associated with a "avery******braden" profile of whom I don't know.**I've filled out numerous forms for Instagram and no one cares how unsettling this is.**More unsettling is that they w as my to force my hand to open an Instagram account via my Facebook account. I don't want to do that because I share a joint Facebook account with my husband.**I just want my old Instagram account back. I sent them Instagram emails they sent me to the email address associated with L.A. Bissonette to prove the email was in connection to a true Instagram account **I have heard nothing back.**So unsettling to have had someone steal my picture. I have a screenshot of the new Instagram handle using it
GetHuman658939 did not yet indicate what Instagram should do to make this right.
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Hacked or Disabled Accounts issue
Reported by GetHuman658939
May 5th, 2018 - a yr ago
I have an issue with Instagram too
Not resolved
Seen by 3 customers so far
Similar issue to 46381 others
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GetHuman658939 started working on this issue
May 5th, 2018 3:40pm