Last night I received an email from Instagram stating that my password had been changed...

GetHuman656387's customer service issue with Instagram from May 2018

Help with my Instagram issue
The issue in GetHuman656387's own words
Last night I received an email from Instagram stating that my password had been changed and it said if this wasn’t you please click here so I did when I tried to put in my password to access my account it wouldn’t let me end it seems as though somebody was able to change my password and basically hijacked my account. Last night I received an email from Instagram stating that my password had been changed and it said if this wasn’t you please click here so I did when I tried to put in my password to access my account it wouldn’t let me end it seems as though somebody was able to change my password and basically hijacked my account my old account user name was mr*d*****. But now the hacker who has my pictures etc is dorian******shad. Please delete that acct because it is not me, and I can’t access it to stop said hacker from abusing my name etc. please contact me letting me know that you abolished that acct. thanks
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Instagram

Customer service issue
Reported by GetHuman656387
May 4th, 2018 - a yr ago
I have an issue with Instagram too
Not resolved
Seen by 20 customers so far
Similar issue to 46331 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman656387 started working on this issue
May 4th, 2018 4:33pm
GetHuman656387 indicated the issue is not fixed yet.
May 4th, 2018 5:42pm
GetHuman656387 indicated the issue is not fixed yet.
May 4th, 2018 5:43pm
GetHuman656387 indicated the issue is not fixed yet.
May 4th, 2018 5:50pm
GetHuman656387 indicated the issue is not fixed yet.
May 4th, 2018 5:52pm
GetHuman656387 indicated the issue is not fixed yet.
May 4th, 2018 6:02pm
GetHuman656387 indicated the issue is not fixed yet.
May 4th, 2018 6:02pm
GetHuman656387 indicated the issue is not fixed yet.
May 5th, 2018 9:30pm
GetHuman656387 indicated the issue is not fixed yet.
May 7th, 2018 5:48pm
GetHuman656387 indicated the issue is not fixed yet.
May 7th, 2018 6:09pm