I was told my order was partially lost and that a refund or replacement would be sent...

GetHuman4118242's customer service issue with Indigo from December 2019

Help with my Indigo issue
The issue in GetHuman4118242's own words
I was told my order was partially lost and that a refund or replacement would be sent. Upon following up * times with “Dilshad” I haven’t received a response confirming anything. It has been * days. Really poor customer service.

GetHuman4118242 did not yet indicate what Indigo should do to make this right.

How GetHuman4118242 fixed the problem
Call and actually talk to someone don’t do it via email they never follow up. They offer a “rush” order or refund. But if it was lost by their courier in the first place i wouldn’t take a chance with a rush delivery
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Indigo

Customer service issue
Reported by GetHuman4118242
Dec 18th, 2019 - 10 months ago
Fixed
GetHuman4118242 shared how to fix
Seen by 5 customers so far
Similar issue to 981 others
0 customers following this
Items needed
Account name
Account email
Account phone number
Order number
Delivery address

Timeline

GetHuman4118242 started working on this issue
Dec 18th, 2019 7:34pm
GetHuman4118242 confirmed the issue is fixed. Hooray!
Dec 21st, 2019 8:53pm
GetHuman4118242 confirmed the issue is fixed. Hooray!
Dec 24th, 2019 7:58pm

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