What is the Indigo refund policy?

IndiGo Airlines has a structured refund policy that is designed to address various scenarios regarding ticket cancellations and refunds. The specifics of the refund process can depend on the type of ticket purchased, whether it is a refundable or non-refundable ticket, and the timing of the cancellation. For refundable tickets, passengers may receive a full refund if the cancellation is requested within a specific timeframe, typically around 24 hours after booking. If the cancellation occurs after this period, the refund amount may vary based on the fare rules associated with the ticket. It is important to note that a cancellation fee may be applicable, which can reduce the refund amount. On the other hand, non-refundable tickets usually do not qualify for any refund if the passenger decides to cancel the booking. However, in certain circumstances like the death of a passenger or severe illness, IndiGo has been known to make exceptions where a partial or full refund may be provided upon presenting the necessary documentation. For customers who miss their flights, the general policy does not allow for refunds, but in some cases, passengers may be offered a rebooking option for a fee. Passengers are encouraged to check the most recent and detailed rules on the official Indigo website, as policies may change and can differ based on specific conditions or promotions in place at the time of booking. The website provides the necessary information including potential fees, documentation required for special circumstances, and details regarding the refund process.