IndiGo Customer Service

Phone Number & Contact Info

IndiGo's Best Phone Number

Toll-free·Calls Customer Service·Most popular IndiGo number

How do I talk to a live human at IndiGo?

A:Calling this IndiGo number should go right to a real human being

Does IndiGo offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-7pm EST. The least busy day is Tuesday, and the most busy day is Friday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this IndiGo phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this IndiGo number should go right to a real human being
Below are some clips we've found from IndiGo's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Indigo customer service. For service in English, please press one. This call may be recorded for training and quality purposes. To help us serve you, please have your order number and account information available. Please select from the following menu options. If you have placed an order, please press one."
Excerpt from a call with IndiGo
Friday, January 5, 2024 1:39 PM
In fact, much of this information on this page is superfluous because this IndiGo phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

IndiGo operates the call center for this 800-832-7569 phone number Mon-Fri 9am-7pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 342 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this IndiGo phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like IndiGo staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call IndiGo is Tuesday. The most busy day to call is Friday, which averages 58% more phone calls by comparison. Again, this is based on a sample of 342 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.

The best time to call IndiGo

In summation, the best day to call IndiGo is Tuesday. In this case, it's a no-brainer. Tuesday is not only the least busy day for calling this IndiGo number, but it is also the day with the shortest hold times.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call IndiGo

If you have time to do a bit of reading before you call IndiGo, we recommend you read over some of our problem-specific articles.

What is the Indigo refund policy?

The Indigo refund policy allows customers to request a refund for their purchase within 30 days of the original purchase date. To be eligible for a refund, the item must be in its original condition and accompanied by the original receipt or proof of purchase. If the refund is approved, the customer will receive a full refund to their original payment method. However, certain products such as digital downloads, gift cards, and personalized items are non-refundable. Additionally, Indigo may deny a refund if the item is damaged or not in its original packaging. It's important to note that online purchases can be returned in-store or sent back via mail. For further details or assistance, customers can contact Indigo's customer support team.

Are pets allowed on Indigo flights?

Yes, pets are allowed on Indigo flights. Indigo Airlines has a pet-friendly policy that allows passengers to travel with their pets, subject to certain conditions and guidelines. Small domestic pets, such as dogs and cats, are permitted to travel in the cabin with their owners. However, larger pets and certain breeds may need to be transported in the cargo hold. Passengers should inform the airline in advance about their intention to travel with a pet to ensure a hassle-free experience. There are specific requirements for carrying pets, including proper pet carriers and health documents. Additional charges may apply for pet transportation, and it is always recommended to check with Indigo Airlines directly for the most accurate and up-to-date information about their pet policy.

What is the baggage allowance for Indigo flights?

The baggage allowance for Indigo flights depends on the fare type and destination. For domestic flights, passengers with Lite fares are allowed to carry one cabin bag weighing up to 7 kg. Passengers with Flex fares can carry one cabin bag weighing up to 7 kg, and an additional laptop bag or a handbag. Check-in baggage allowances for domestic flights vary based on different fare types, ranging from 15 kg for Lite fares to 20 kg for Flex fares, with higher allowances for Premium Flex fares. For international flights, the baggage allowance ranges from 20 kg to 30 kg depending on the destination and fare type. It is recommended to check the Indigo website or contact customer service for specific details regarding baggage allowances.

Top IndiGo customer service problems

Click the link above to get answers to just about any IndiGo customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to IndiGo, and their purpose. Are any of these similar to the reason you are trying to call?
Assistance with credit card application: "I've been trying to make the application online but I can't finish it."
- From a call lasting 2m 7s , May 15, 2024 3:57 PM
Confusion about airline: "Not airline? We don't do Indigo Airline?"
- From a call lasting 4m 15s , May 11, 2024 2:31 PM
Order status inquiry: "I need to know where my order is because I have to travel to get there."
- From a call lasting 8m , May 9, 2024 4:00 PM
Account status inquiry: "I am calling to see what the status of my account is."
- From a call lasting 20m 49s , Apr 17, 2024 2:44 PM
Changing passenger name: "I need to change the passenger name on a booked flight."
- From a call lasting 1m 55s , Apr 8, 2024 4:46 PM
Misdirected money inquiry: "I need that money or any of the money whatever."
- From a call lasting 1m 11s , Mar 27, 2024 12:54 PM
Card application status: "I applied for a card but haven't received it yet, not sure if there's anything else I need to do."
- From a call lasting 3m 2s , Mar 23, 2024 4:54 PM
Caller verification: "Hi. My name is Mike Hasberry."
- From a call lasting 2m 36s , Mar 23, 2024 4:51 PM
Expired voucher extension: "Hi, can you extend my expired voucher by a few days so I can use it?"
- From a call lasting 16m 38s , Mar 16, 2024 4:01 PM
Billing issue inquiry: "I received a fee in March that I didn't know about and I thought my Indigo card was closed."
- From a call lasting 2m 52s , Mar 1, 2024 7:51 PM

Conclusion and closing notes

This is IndiGo's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a IndiGo agent. This phone number is IndiGo's best phone number because 38,034 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-832-7569 include Technical support, Return/refund, Change or cancel order, Complaint, Billing issue and other customer service issues. The IndiGo call center that you call into has employees from India and is open Mon-Fri 9am-7pm ET according to customers. In total, IndiGo has 1 phone number. It's not always clear what is the best way to talk to IndiGo representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for IndiGo. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like IndiGo. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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