IndiGo Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at IndiGo?
A:Calling this IndiGo number should go right to a real human being. You can also use our free service that can talk to IndiGo for you and report back. Q:
Does IndiGo offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-7pm EST. The least busy day is Tuesday, and the most busy day is Friday. If the call center is closed, you can schedule a call. Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for IndiGo below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this IndiGo phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this IndiGo number should go right to a real human being
Below are some clips we've found from IndiGo's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Indigo customer service.
For service in English, please press one.
This call may be recorded for training and quality purposes.
To help us serve you, please have your order number and account information available.
Please select from the following menu options.
If you have placed an order, please press one."
Excerpt from a call with IndiGo
Friday, January 5, 2024 1:39 PM
In fact, much of this information on this page is superfluous because this IndiGo phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
IndiGo operates the call center for this 800-832-7569 phone number Mon-Fri 9am-7pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 454 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the IndiGo call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this IndiGo phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like IndiGo staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call IndiGo is Tuesday. The most busy day to call is Friday, which averages 40% more phone calls by comparison. Again, this is based on a sample of 454 calls made with our AI-powered, web-based phone in the last 90 days.
- Mon
- Tue
- Quietest
- Wed
- Thu
- Fri
- Busiest
The shortest wait on hold
We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.
The best time to call IndiGo
In summation, the best day to call IndiGo is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that IndiGo staffs the call center well on Tuesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call IndiGo
If you have time to do a bit of reading before you call IndiGo, we recommend you read over some of our problem-specific articles.
What is the Indigo refund policy?
The Indigo refund policy allows customers to request a refund for their purchase within 30 days of the original purchase date. To be eligible for a refund, the item must be in its original condition and accompanied by the original receipt or proof of purchase. If the refund is approved, the customer will receive a full refund to their original payment method. However, certain products such as digital downloads, gift cards, and personalized items are non-refundable. Additionally, Indigo may deny a refund if the item is damaged or not in its original packaging. It's important to note that online purchases can be returned in-store or sent back via mail. For further details or assistance, customers can contact Indigo's customer support team.
Are pets allowed on Indigo flights?
Yes, pets are allowed on Indigo flights. Indigo Airlines has a pet-friendly policy that allows passengers to travel with their pets, subject to certain conditions and guidelines. Small domestic pets, such as dogs and cats, are permitted to travel in the cabin with their owners. However, larger pets and certain breeds may need to be transported in the cargo hold. Passengers should inform the airline in advance about their intention to travel with a pet to ensure a hassle-free experience. There are specific requirements for carrying pets, including proper pet carriers and health documents. Additional charges may apply for pet transportation, and it is always recommended to check with Indigo Airlines directly for the most accurate and up-to-date information about their pet policy.
What is the baggage allowance for Indigo flights?
The baggage allowance for Indigo flights depends on the fare type and destination. For domestic flights, passengers with Lite fares are allowed to carry one cabin bag weighing up to 7 kg. Passengers with Flex fares can carry one cabin bag weighing up to 7 kg, and an additional laptop bag or a handbag. Check-in baggage allowances for domestic flights vary based on different fare types, ranging from 15 kg for Lite fares to 20 kg for Flex fares, with higher allowances for Premium Flex fares. For international flights, the baggage allowance ranges from 20 kg to 30 kg depending on the destination and fare type. It is recommended to check the Indigo website or contact customer service for specific details regarding baggage allowances.
Top IndiGo customer service problems
Click the link above to get answers to just about any IndiGo customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to IndiGo, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking travel information: "Looking for Alberta, in Canada, for travel purposes."- From a call lasting 3m 23s , Jul 14, 2024 7:09 PM
Confirming service type: "Is this the Indigo credit card service?"- From a call lasting 1m 8s , Jul 4, 2024 2:41 PM
Conclusion and closing notes
This is IndiGo's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a IndiGo agent. This phone number is IndiGo's best phone number because 38,034 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-832-7569 include Technical support, Return/refund, Change or cancel order, Complaint, Billing issue and other customer service issues. The IndiGo call center that you call into has employees from India and is open Mon-Fri 9am-7pm ET according to customers. In total, IndiGo has 1 phone number. It's not always clear what is the best way to talk to IndiGo representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for IndiGo. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like IndiGo. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.