My wife recently purchased * king size IKEA mattresses and a king frame. She was told b...

GetHuman5908279's Problem With an Order issue with Ikea from March 2021

Help with my Ikea issue
First: share to improve GetHuman5908279's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5908279 may need:
Account name, Account email, Account phone number, Account address, and Order number
The issue in GetHuman5908279's own words
My wife recently purchased * king size IKEA mattresses and a king frame. She was told by your sales person in theBolingbrook store that delivery included having the pieces brought into the house and to the *nd floor. Well today the order was delivered and they refused to bring the pieces into the house, leaving everything in the unattached garage. So now my wife and I will have to arrange and pay for someone to move things into the house. I’m thinking that your people don’t have a clue as to what the delivery includes. And trying to reach anyone in your Bolingbrook store by phone has only exasperated the situation. So is your customer service really this bad? Maybe so and possibly I need to quit shopping with IKEA.*Mike Fletcher

GetHuman5908279 did not yet indicate what Ikea should do to make this right.

How GetHuman5908279 fixed the problem

We are waiting for GetHuman5908279 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Ikea customer problems.
How Do I Track My Ikea Order?How Do I Track My Order from Ikea?How Do I Let Ikea Know About a Problem with My Order?How Do I Cancel an Order with Ikea?How do I return something for a refund to Ikea?
Do you have a customer issue as well?
We can help you get Ikea's attention and get better help faster. Tap below to get started.
Having Ikea issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Ikea

Problem With an Order issue
Reported by GetHuman5908279
Mar 31st, 2021 - 4 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 9016 others
0 customers following this

Timeline

GetHuman5908279 started working on this issue
Mar 31st 4:11pm

Moving? Compare and Schedule Free.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call anytime: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies