My delivery for order number ********* was supposed to be tomorrow, ****. I received...

GetHuman-denverju's Refunds and returns issue with Ikea from June 2020

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The issue in GetHuman-denverju's own words
My delivery for order number ********* was supposed to be tomorrow, ****. I received an email today saying it will now be delivered July *th. I will not be home during that time so I cannot receive the order. I want to cancel. **I've called the ***.***.**** number for assistance and I get disconnected before I talk to anyone due to call volume. I tried to manage this online with the tracker and it says I cannot cancel due to delivery in progress so I need to call ***.***.****. **I understand things are crazy with COVID, however I don't believe it's good customer service to tell someone to be available all day for a delivery and then notify them that it won't show up for another * weeks the day before the delivery is supposed to take place.

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Ikea

Refunds and returns issue
Reported by GetHuman-denverju
Jun 15th, 2020 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 7585 others
0 customers following this

Timeline

GetHuman-denverju started working on this issue
Jun 15th, 2020 9:19pm