Ikea Customer Service Issues

The nearest Ikea store is a two-hour drive from me. Unfortunately, Ikea no longer provides any contact options. They do not respond to emails, and their hotline disconnects calls due to high volume. I have two young children and I am nine months pregnant, making it challenging for me to visit the store without prior confirmation. The furniture I want is often low in stock, with only a few available at the nearest store. Online ordering only allows for click & collect, which is not an option at my store. It seems Ikea is struggling to meet the demand and lacks customer service. I prefer to speak with a store representative before making the lengthy trip.

I have experienced delays with a delivery that was scheduled for 4/30. I purchased multiple items totaling $[redacted].03, and all items were delivered except for the toddler extendable bed. Despite receiving an email confirmation of a successful delivery, the bed was missing. Following up with the delivery person, they mentioned the bed was not on the truck and advised contacting Ikea. Upon numerous attempts to reach Ikea by phone, I faced challenges getting through and encountered unhelpful staff. After a lengthy process, a representative mentioned they couldn't locate the bed and re-ordered it for a July 6 delivery, with a case number of [redacted]1. Unfortunately, the bed did not arrive. Despite ongoing communication issues, I have not received a resolution. I am frustrated by the lack of professionalism and efficiency displayed by Ikea throughout this experience. I would appreciate assistance in locating the missing bed and resolving this matter promptly.

Order #[redacted]35 is missing the Kallax bookcase consisting of 4 boxes. The delivery team confirmed that only 7 items were received. The IKEA tracking shows the Kallax bookcase as both "delivered" and "preparing". Please do not cancel the order. I require the bookcase to assemble the other furniture in my limited apartment space. I still want the Kallax bookcase delivered as scheduled. If I have to cancel and reorder, an additional delivery fee will be charged. I prefer not to incur extra charges for an item that should have been in the original delivery. Kindly deliver the Kallax bookcase without additional fees. Please reach out to me via email at [redacted] to arrange for the delivery. Thank you.

I purchased an IKEA kitchen with delivery order number [redacted], which was delivered and assembled on 6/16/20. Due to missing and incorrect items, after several phone calls, it was agreed to complete the delivery and assembly on Tuesday 6/30/20. Following this, I was supposed to receive a voucher for the missing pull-out faucet (cd[redacted]7), which I had urgently purchased for installation. On the Friday before the second delivery, I was informed that on 6/30 I would receive the delivery, but the assembly scheduled for Wednesday 7/1 afternoon was not organized. On 6/30, a team called to pick up the return, but they were unaware of the missing parts for the assembly on 7/1. After contacting customer service, I was advised to call back after 2:30 PM. It was explained that on 6/30, there were 2 teams planned: one for delivering the items and one for the return. The assembly was completed on 7/1, except for the hood connection pipe and cover tube, as it was not the IKEA assemblers' responsibility. Additionally, there were missing mounting accessories. On Tuesday 7/3, I went to the IKEA store in Casalecchio di Reno-BO to discuss these issues. They confirmed that the hood installation and accessories were not their responsibility and provided me with a phone number for the company FABER to get the missing accessories. Despite my efforts, contacting FABER did not yield results, indicating the code provided was not from them. Tired of the back-and-forth, I expect the issues to be resolved promptly without further delays. Customer service experiences like this are frustrating, especially when time-consuming. I hope for a concrete solution that goes beyond blaming everything on COVID-19.

I purchased an IKEA kitchen with the delivery order number [redacted], which was delivered and assembled on 6/16/20. Due to missing and incorrect items, after numerous phone calls, it was agreed upon to complete the delivery and assembly on Tuesday, 6/30/20, after which I was supposed to receive a purchase voucher for a missing pull-out faucet (cd[redacted]7) that I had urgently purchased during installation. The Friday before the second delivery, I was informed that on 6/30, I would receive the delivery but not the scheduled assembly on Wednesday afternoon, 7/1. On 6/30, I received a call from a team saying they needed to pick up the return but were unaware of the missing pieces for assembly on 7/1. The customer service instructed me to call back after 2:30 PM. They explained that on 6/30, two teams were supposed to come, one for delivery and one for pick up. The delivery went through, and I tried to return the item, but I was told it wasn't possible. No team came for the return on 6/30 or 7/1. On 7/1, most missing pieces were assembled, except for the duct connection tube and cover tube because they were not the responsibility of IKEA as per the assemblers. We also noticed some missing accessories for assembly. On Tuesday, 7/3, I went to the IKEA store in Casalecchio di Reno-BO to speak with someone in person. They confirmed that the assembly of the tube and accessories was not their responsibility and provided me with a contact number for the company FABER to get the missing accessories as it was their responsibility. On Wednesday, 8/7, I called FABER for the missing items. They asked for a second code under the removable cover. After providing the requested information, I called FABER again, but the code provided did not match their records. They advised me to contact IKEA. After three attempts, I spoke to a representative who wanted me to call another number, but the call got disconnected. Enough is enough. I want the current issues resolved without being bounced around like a ping pong ball. I work too and can't spend hours on the phone. P.S. There's a new return process initiated to receive a refund voucher, but I don't have more information yet. Is this good customer service? Do you have any concrete answers that don't blame everything on COVID-19?

Order # [redacted]31, which I placed on May 18th, is still missing. Tracking shows it is still being picked. I am concerned about when it will arrive. It's been 7 weeks now. I have been on hold with customer service for the past 31 minutes. As a customer of 35 years, this is the worst service I have experienced. I understand the challenges with COVID, as I work in the Retail sector, but this level of service would not be tolerated in my company.

I placed an order for home delivery on May 16th with order number [redacted]35. Despite cancelling the order, customer service informed me that I won't receive a refund until the cancelled order is in shipping status. This process seems illogical. I am frustrated and disappointed with the lack of assistance I have received from IKEA's customer service line after numerous attempts to resolve this issue. I expect a prompt refund for the poor service provided.

Order number: [redacted]92 I haven't received my items or the refund that was promised. I am frustrated by the lack of communication. I have attempted to call without success. I am considering seeking legal help or contacting the news. It is important to resolve this promptly.

I had a frustrating delivery experience with IKEA. The delivery arrived without notice, causing me to rush back home. When I discovered missing boxes, the delivery team initially refused to help, leading to a chaotic situation. One team member rifled through the boxes aggressively, causing damage. This experience was the worst I've ever had. I am eager for IKEA to reach out to rectify this situation. Unfortunately, their phone lines are jammed, and emails are not an option. This lack of communication is disappointing.

During my recent visit to IKEA in Sunrise, FL with my family of four on 7/11, we encountered a situation that left us really disappointed with the service. Despite the long line outside in the rain, IKEA only provided umbrellas without adequate assistance. One of us, who has asthma, temporarily held his mask in his hand while over [redacted] ft. from the store. An IKEA employee, who I'll refer to as "Caren," confronted us aggressively about the mask, although we were outside the store. The encounter escalated with "Caren" displaying unprofessional behavior and making false claims. Even after addressing the issue calmly, the situation attracted unnecessary attention from security and staff. Although I requested names and corporate information, the staff refused to provide any. This experience highlighted a lack of professionalism and ethics from the IKEA Sunrise team, particularly from the employee named "Caren," who mishandled the situation entirely.

On March 15, [redacted], I bought furniture at Ikea in Elizabeth, NJ. I received all my purchases except for the bed, for which I paid delivery and set up. Ikea postponed the delivery due to the pandemic. Despite contacting them five times, they wrongly claimed I canceled the order and refunded my card. Capital One confirmed no refund was issued. Additionally, someone attempted to make a fraudulent transaction with my card details. I want Ikea to deliver the bed and fulfill order #[redacted]49, or reimburse me. I've been unable to reach Ikea today despite multiple attempts. Their booking system needs improvement to prevent such errors.

I had an IKEA delivery scheduled for July 14th following my original order. Multiple emails and voice messages confirmed the delivery date. Suddenly, on July 10th, I received emails and messages stating the delivery would be on July 11th between 10AM-2PM. I contacted IKEA to rectify the error, and they assured me the delivery would still be on July 14th as planned. However, on July 11th, the delivery company attempted to deliver the items when I was unavailable. I informed them to return the items. Contacting IKEA proved difficult as I couldn't get through, so I reached out to the delivery company, who informed me they only received 2 out of 4 parts of the delivery with no scheduled delivery for July 14th. They advised me to contact IKEA. Sadly, due to high call volume, IKEA's answering service kept disconnecting my call. All I want is for my full delivery to arrive tomorrow, July 14th, as originally scheduled.

Having a purchase delivered from IKEA to your home has been quite a frustrating experience. I cannot recommend it. The lack of a specific delivery time is a significant issue, especially when living in a building with elevator restrictions. For instance, our furniture was scheduled for delivery on Sunday the 12th between 1:00 and 5:00 p.m., but no one arrived. After numerous phone calls the next day, we were informed that due to a missing item in their warehouse, the delivery couldn't be completed. Why were we not informed earlier? We were assured delivery on Tuesday, but the uncertainty continued. A call at 7:30 a.m. indicated the furniture was coming, but with no further details. When we inquired later, we were rudely told they didn't know when they would arrive and threatened to leave the furniture in the hallway if the elevator wasn't available. This experience, including three days of waiting, a missing item, and poor communication, has convinced me not to shop at your store again. Customers deserve better treatment.

I made a purchase from IKEA on June 22. XPO informed me on 07/10 that delivery would be on 07/13. On 07/11, IKEA also confirmed 07/13 delivery. Despite confirming again on 07/12, XPO failed to deliver on 07/13. After speaking with XPO, I found out IKEA had canceled the delivery. IKEA promised delivery by 9 pm but failed to do so. XPO reiterated the cancellation without further details. After several failed attempts to reach IKEA customer service, I am left without my paid product, unsure of its whereabouts, and have faced a loss of wages. IKEA's customer service experience has been extremely frustrating, and the term "service" should not be associated with their handling of this situation.

I recently received my Eisberg Queen bed frame on 6/20/20 but found that the upright supports for the headboard and frame were missing upon assembly. Additionally, when I purchased furniture at the Sunrise Fl store, the third box for the Malm chest of drawers was not included. The checkout girl missed it during my collection as the trolley was difficult to maneuver due to heavy and tall stacks. Moreover, the final drawer assembly for the Alex [redacted].[redacted].27 6 drawer cabinets failed due to manufacturing errors with holes drilled incorrectly. I have photos of these issues and would like assistance with obtaining replacements for the missing parts. I need a right-hand side drawer panel for the Alex cabinet, box no. 3 for the Malm chest, and the two upright supports for the Eisberg Queen headboard. I have all receipts except one, as everything was charged on the same credit card. Please advise on how I can resolve these issues. Thank you.

Dear Ikea Customer Service, I placed an order for office furniture on June 8th with the order number [redacted]87. The total was $[redacted].98. Despite the extended delivery time scheduled for the first week of July [redacted], I chose Ikea for the quality and reliability of its products. After receiving an email from XPO on July 3rd confirming a delivery date of July 6th, I was disappointed when nothing arrived. Trying to address the issue turned into a frustrating experience: - Unable to email Ikea due to restrictions, except for order cancellations. - Unsuccessful phone calls due to high call volume related to COVID-19. - The delivery date displayed as July 6th on the system until July 16th. - Contacted XPO without any order information available. Finally speaking to Conisha on July 16th after lengthy hold times, I was informed my order would now arrive on August 3rd. Encountering impatience and unhelpfulness, I requested an email address for my concerns, only to be provided with incorrect information. I asked for a call reference number but was refused. Feedback about the call was restricted to only selecting "very satisfied" responses, which was frustrating. During these trying times, all I seek is respect and clear communication. Sincerely, Frederico

On the 18th of July, [redacted], Hello, I purchased a HEMES bed frame to be delivered to Guy Chapman, Les Ginestieres 2, Claviers [redacted], on the 14th of May, [redacted], with Reference Number [redacted]. We mistakenly ordered the wrong size, but were promised a refund if we returned it on the delivery day, which didn't leave the van. However, I have not received the refund yet and the delivery tracking indicates it's still pending. I have reordered the correct sized bed, paid again, and have it now. I would appreciate your assistance in resolving this issue. Thank you. Guy Chapman or in French for orders in France. On the 18th of July, [redacted], Hello, I purchased a HEMES bed frame to be delivered to Guy Chapman, Les Ginestieres 2, Claviers [redacted], FRANCE on the 14th of May, [redacted], with Reference Number [redacted]. We ordered the wrong size but were informed that if we returned it on the delivery day (it never left the van), I would receive an immediate refund. I have yet to be refunded, and according to the delivery tracking link, it is still not available for delivery. In the meantime, I have re-ordered the correct size bed, paid again, and have received it. Could you please assist in resolving this issue? Thank you very much. Guy Chapman

I placed order #[redacted]68 expecting it to be delivered to my new address at [redacted] Lost Shaker Way, Daytona Beach, FL [redacted] on Saturday, but it was sent to my old address at [redacted] Tolkien Street, Orlando, FL [redacted] instead. After receiving a call notifying me of a redelivery to the old address, I ordered a second shipment, #[redacted]57, intended for today between 9:00 and 1:00. Regrettably, neither delivery made it to me. Despite visiting Orlando to address the issue in person, I was instructed to cancel the initial order and reorder, which I did with some missing items under ref# [redacted]97. Repeated attempts to contact the logistics company have led to extended hold times and unanswered messages despite leaving my contact information. The lack of communication and assistance after investing significantly in your product has left me dissatisfied. Please reach out to me at [redacted] promptly to resolve this matter. If I do not hear back today, I intend to escalate this to head office and file a formal complaint. - Carol P., [redacted] Lost Shaker Way, Daytona Beach, FL [redacted]

Hello, I would like to report a double debit issue I am experiencing. After contacting customer service, I was told the matter would be resolved and an agent would call me within 48 hours, but I never received a callback. Subsequent attempts to reach customer service have been unsuccessful, either due to long wait times or an automated message indicating high call volumes. My case number is [redacted]5. I kindly request assistance in rectifying the double charge promptly to avoid having to involve my bank for a dispute. Additionally, I have three pending orders, one of which was expected on Friday 07/17 but has not yet arrived. This being my first online shopping experience, I am disappointed with the delivery delays and the lack of communication. I am eager for an update on the status of my delivery and a resolution to the billing error. Thank you.

I have an Ikea kitchen that I've had for approximately 11 years. I realized I should have reached out last year, but recently remembered there is a 25-year guarantee. Some units have issues with split lacquer exposing the inner wood, while warping has affected certain areas. The door handles on a few doors have come off and can't be reattached. Additionally, some edges have started peeling. Despite being a long-time satisfied customer who has always praised Ikea's furniture, this expensive kitchen purchase has been disappointing. I believe it's not fit for purpose and would like to make a claim under the 25-year guarantee. I have the receipt and can provide pictures if needed. I'm open to having someone assess the condition firsthand. I look forward to your guidance on the next steps. Kind regards, C. S. (Fraser)