The delivered product broke during construction - when the extension was put on top and...

GetHuman-drruth's customer service issue with Ikea from January 2019

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The issue in GetHuman-drruth's own words
The delivered product broke during construction - when the extension was put on top and the whole piece being raised to standing, the extension stripped right out of the bookcase and fell, splitting the top of the extension. Both must be replaced. Billy bookcase white ******** (**.** x ** x **.*”) and Billy bookcase extension white ********. They were delivered to me and I would like the replacement also delivered.
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Customer service issue
Reported by GetHuman-drruth
Jan 15th, 2019 - 9 mons ago
I have an issue with Ikea too
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GetHuman-drruth started working on this issue
Jan 15th 5:10pm