hello, I have got a refund of my purchase, but it is not full. I paid **£ for the item...

GetHuman-skaistei's customer service issue with Ikea from December 2018

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The issue in GetHuman-skaistei's own words
hello, I have got a refund of my purchase, but it is not full. I paid **£ for the item and *.**£ for delivery so it is **,**£ all and I got back only **£. The item wasn't delivered, I called and emailed delivery company they lost my parcel and ignore me. first when I called to IKEA customer service the lady who start a refund told me that I get all my payment including delivery fee. sorry but your customer service is really bad, I just waited **min to somebody speaks to me and after all they just ended my call.....sad . my order number ********** . refund number ********* I HOPE I WILL GET THE ANSWER FROM YOU!
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Ikea

Customer service issue
Reported by GetHuman-skaistei
Dec 3rd, 2018 - 2 mons ago
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GetHuman-skaistei started working on this issue
Dec 3rd, 2018 2:16pm