I placed an order about a month back and an item was missing from my order...

GetHuman1674743's customer service issue with Ikea from December 2018

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The issue in GetHuman1674743's own words
I placed an order about a month back and an item was missing from my order (*********). I contacted Ikea support and was told the item would be shipped out. I received the Fed Ex tracking information but it has been sitting in 'label created' status for nearly * weeks. The new order number is *********. Please send this item ASAP and I would like a refund for the original order's shipping please. This has required multiple follow-ups over the course of a month. Thank you.
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Customer service issue
Reported by GetHuman1674743
Dec 2nd, 2018 - 6 mons ago
I have an issue with Ikea too
Not resolved
Seen by 2 customers so far
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GetHuman1674743 started working on this issue
Dec 2nd, 2018 7:30pm