I picked up dresser for my niece in the Minneapolis, MN Ikea. They assembled it and fo...

GetHuman1650635's customer service issue with Ikea from November 2018

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The issue in GetHuman1650635's own words
I picked up dresser for my niece in the Minneapolis, MN Ikea. They assembled it and found that one of the drawer fronts has a chip. They are from Fargo, ND so will not be back to Minneapolis for awhile. They are having no luck getting through on phone or receiving responses to their emails. It is just the drawer front that needs to be replaced. If I provide the dresser style and color, along with their address, can you send them a drawer front? If I am required to go to the store in Minneapolis, will they give me a new drawer front or the whole drawer? Do I have to have the damaged drawer or drawer front with me or will a picture showing the damage suffice?
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Ikea

Customer service issue
Reported by GetHuman1650635
Nov 29th, 2018 - 9 mons ago
I have an issue with Ikea too
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Seen by 3 customers so far
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Timeline
GetHuman1650635 started working on this issue
Nov 29th, 2018 2:32am