Purchased a SKVOLL bed today and when I got gome to install it the center support beam...

GetHuman1485660's customer service issue with Ikea from November 2018

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The issue in GetHuman1485660's own words
Purchased a SKVOLL bed today and when I got gome to install it the center support beam was missing. Apparently after reading your website the part is included in the price but needs to be picked up separately. Nowhere was it mentioned that in your bed brochure and nobody was available to asist us. The check out clerk said that everything I needed was there. Not true. I am ** years old, had to ask someone to drive me to Woodbridge to buy the bed and cannot get back there.
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Ikea

Customer service issue
Reported by GetHuman1485660
Nov 3rd, 2018 - a mon ago
I have an issue with Ikea too
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Seen by 4 customers so far
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Timeline
GetHuman1485660 started working on this issue
Nov 3rd 10:11pm