How to unscrew the top of the lamp once screwed on

GetHuman1351091's customer service issue with Ikea from October 2018

Help with my Ikea issue
The issue in GetHuman1351091's own words
Unscrew the top small pointy piece ... Hi I have purchased the arstid lamp and screwed the top bit on before putting the shade on. Can you tell me how to unscrew it so I can put the shade on?
Once it’s screwed on you can’t unscrew it
Tell me how to unscrew the top pointy finishing ***** that holds the lamp shade in place
I have bought **% of my furniture for my new house from ikea. I expected something so simple to be easier
I have tried unscrewing it
I have an issue with Ikea too
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Ikea

Arstid lamp
Customer service issue
Reported by GetHuman1351091
Oct 15th, 2018 - 2 mons ago
I have an issue with Ikea too
Fixed
Seen by 9 customers so far
Similar issue to 8389 others
0 customers following this
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Timeline
GetHuman1351091 started working on this issue
Oct 15th 9:36pm
GetHuman1351091 indicated the issue is not fixed yet.
Oct 17th 4:39am
GetHuman1351091 indicated the issue is not fixed yet.
Oct 17th 4:42am
GetHuman1351091 indicated the issue is not fixed yet.
Oct 17th 4:43am
GetHuman1351091 indicated the issue is not fixed yet.
Oct 17th 4:48am
GetHuman1351091 indicated the issue is not fixed yet.
Nov 6th 8:22pm
GetHuman1351091 indicated the issue is not fixed yet.
Nov 21st 5:19pm