I made a sofa purchase in store and got it delivery ****. But when I set up the sofa to...

GetHuman-chenyuan's customer service issue with Ikea from September 2018

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The issue in GetHuman-chenyuan's own words
I made a sofa purchase in store and got it delivery ****. But when I set up the sofa today ****, and found out that the one of the cushion is missed. The following items are listed on my order.*** BEKANT crnr tbl top lft **x** ***" birch veneer ***.***.** ** * *** * ********* A** BEKANT ufrm*crn tbl tp **x** ***" white ***.***.** ** * *** * ********* A** BOMSUND cvr*frm NA ***.***.** ** * *** * ********* A** SANDBACKEN cvr*sofa Frillestad light gray US ***.***.** ** * *** * ********* A** SANDBACKEN csh set NA ***.***.** ** * *** * ********* A** BOMSUND sofa frm ***.***.** ** * *** * ***********But for SANDBACKEN csh set is missed. **My order number is *********. Please help me to check. **Thanks!
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Ikea

Customer service issue
Reported by GetHuman-chenyuan
Sep 23rd, 2018 - 2 mons ago
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GetHuman-chenyuan started working on this issue
Sep 23rd 7:36pm