I purchased a Karlstad sofa from Ikea in Burbank, CA on *********. The right side of t...

GetHuman973656's customer service issue with Ikea from August 2018

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The issue in GetHuman973656's own words
I purchased a Karlstad sofa from Ikea in Burbank, CA on *********. The right side of the couch frame is loose and the arm wiggles freely. I've checked the bolts and they are all secure. I think the frame is broken and I would like the sofa replaced under the ** year warranty. I have the receipt but have not been able to get anyone on the phone to help me. **Date*time: ******* *:**:** PM*Store ****Reg **Trans ****Cashier ID **********Receipt total $***.****Please help.
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Ikea

Customer service issue
Reported by GetHuman973656
Aug 10th, 2018 - a yr ago
I have an issue with Ikea too
Not resolved
Seen by 3 customers so far
Similar issue to 5188 others
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Timeline
GetHuman973656 started working on this issue
Aug 10th, 2018 12:56am