I purchased a Karlstad sofa from Ikea in Burbank, CA on *********. The right side of t...
GetHuman973656's customer service issue with Ikea from August 2018
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If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman973656's own words
I purchased a Karlstad sofa from Ikea in Burbank, CA on *********. The right side of the couch frame is loose and the arm wiggles freely. I've checked the bolts and they are all secure. I think the frame is broken and I would like the sofa replaced under the ** year warranty. I have the receipt but have not been able to get anyone on the phone to help me. **Date*time: ******* *:**:** PM*Store ****Reg **Trans ****Cashier ID **********Receipt total $***.****Please help.
GetHuman973656 did not yet indicate what Ikea should do to make this right.
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