I ordered two identical Hesstun medium-firm mattresses and paid to have them shipped...

GetHuman756812's customer service issue with Ikea from June 2018

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The issue in GetHuman756812's own words
I ordered two identical Hesstun medium-firm mattresses and paid to have them shipped. One is correct. The other is too hard. It seems to be missing some padding. The cover was also rippled and puckered on half the mattress surface. **I want a new, correct mattress delivered as soon as possible for no additional charge. **IKEA can have the defective one taken away or just move it the main floor so I can dispose of it from there.**Eric*** (***) ***-****
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Ikea

Customer service issue
Reported by GetHuman756812
Jun 6th, 2018 - a yr ago
I have an issue with Ikea too
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Seen by 2 customers so far
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GetHuman756812 started working on this issue
Jun 6th, 2018 9:21pm