I ordered a Nordli * drawer dresser and paid for IKEA to delivery and assemble it. Afte...

GetHuman-aggiedb's customer service issue with Ikea.com from May 2018

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I ordered a Nordli * drawer dresser and paid for IKEA to delivery and assemble it. After an hour of putting most of it together the person assembling it told me there was a defective piece and he could not assemble it. He told me there was nothing else he could do and that I had to call customer service myself and had to leave all the pieces in the room until I arrange for IKEA to send out another piece. I then called customer service immediately and was on hold for over ninety minutes. Finally someone answered and started helping me. Five minutes into the conversation the phone went dead! And it wasn’t on my phone line. Called the next day and again on hold for over ninety minutes. I told her what I needed resent and she told me I wasn’t being specific enough. I told her I’m telling her exactly what the delivery guy who barely spoke English told me. The rep then took another ten minutes to input the info in the computer and then gave me a case number and told me someone will call me in forty eight to seventy two hours!! What!?! I have unassmbled drawers and pieces all over my daughters room. She had to sleep in our room because there’s no room for anyone to walk. This is the most unacceptable and absurd thing I’ve ever dealt with. For a company as big as IKEA I am dumbfounded how archaic their customer service is. I would like someone to fix this issue that is Ikea’s error as soon as possible.
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Ikea.com

Customer service issue
Reported by GetHuman-aggiedb
May 31st, 2018 - 2y ago
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GetHuman-aggiedb started working on this issue
May 31st, 2018 12:32am
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May 31st, 2018 1:42am
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Jun 1st, 2018 1:33am
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Jun 3rd, 2018 1:39am