My **** Federal taxes were still in process. The IRS has not contacted me as described...

GetHuman4446229's customer service issue with IRS from March 2020

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The issue in GetHuman4446229's own words
My **** Federal taxes were still in process. The IRS has not contacted me as described in their policy as written and explained online. The IRS received the return on *-*-****, which was ** days (** working days which included * Federal holiday) before I called. The IRS agent was EXTREMELY rude. She said my taxes were pulled for further review. When I asked what type of review, she said she didn’t know and couldn’t help. She said it was my responsibility to figure it out after getting the letter. I asked when the letter was sent. She couldn’t give an answer. I set up an online IRS account. My taxes were processed on *-*-** and pulled for review. The account clearly showed the letter wasn’t going to be mailed until yesterday which was more than a week after I called. *NO RESOLUTION for questions...only unprofessional and unnecessary rudeness. I shouldn’t expect help for simple questions I asked the IRS. If I can see the information, I know she could. NOTHING BUT FRUSTRATION and expecting the Federal Government to shut down because of the virus outbreak.

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IRS

Customer service issue
Reported by GetHuman4446229
Mar 17th, 2020 - 7 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 10967 others
0 customers following this

Timeline

GetHuman4446229 started working on this issue
Mar 17th 4:13pm