Names were switched on initial electronic refund. Had to call and verify identity which...

GetHuman-jprice_'s customer service issue with IRS from July 2018

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The issue in GetHuman-jprice_'s own words
Names were switched on initial electronic refund. Had to call and verify identity which was done on February **th. Supposedly the IRS verification department didn't do their dudiligence and complete the whole transaction. After calling three separate times and being told that everything was processing and I just need to wait. So on June **th I was finally told that the verification process had not been completed which by math is well beyond the * week waiting period just push some buttons. So now I am being told that I have to wait another * weeks bc of the IRS ***** up. Well I'm not buying it. They get to charge me Interest when I owe them money so where is my form to charge them interest for not doing their job
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IRS

Customer service issue
Reported by GetHuman-jprice_
Jul 2nd, 2018 - a yr ago
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GetHuman-jprice_ started working on this issue
Jul 2nd, 2018 5:31pm