I originally mailed my federal tax form, ****EZ, on ** January ****, well before the of...

GetHuman648235's Refund Issue with IRS from May 2018

Help with my IRS issue
Top Tip from another customer
Try emailing info@roblox.com from the email address attached to your ROBLOX account. This is their most responsive channel.
The issue in GetHuman648235's own words
I originally mailed my federal tax form, ****EZ, on ** January ****, well before the official date tax forms would be accepted. About two months later, I received a letter from the IRS requesting that I verified my social security number and*or ITIN number. That was due to my name legally being changed from Lanita Dawn Wright to Nessa Elinor Amherst beginning in October, and officially changed in December. When I looked online to see which name should be put on the return, I discovered that it should be the name on the social security card, and at the time, it had been changed to my new name, Nessa Elinor Amherst, back in December ****. As requested, I returned the form confirming my social security number, along with the pin number the IRS gave me due to being a victim of identity theft. The letter that was sent to me from the IRS address in Utah asked for a confirmation of my social security and*or ITIN number said that it would take at least *-* weeks for my refund to be sent to my account I requested for direct deposit or by a check. As a precaution, I also sent in copies of my social security and state ID to the IRS address in Washington, DC, to confirm the name change and explain what happened. It has been about eight weeks since I sent the letter to the IRS address in Utah, and I would like to know if there is an update about how soon I should be receiving my refund, and whether or not a check will be mailed to me or it will be deposited to me to my bank account listed on my ****EZ tax form. Please contact me via email as soon as possible. Thank you so much for your understanding, and I apologize for so much trouble.

GetHuman648235 did not yet indicate what IRS should do to make this right.

How GetHuman648235 fixed the problem
I gave them a call at the number provided from the GetHuman site.
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IRS

Refund Issue
Reported by GetHuman648235
May 2nd, 2018 - 2 years ago
Fixed
GetHuman648235 shared how to fix
Seen by 2 customers so far
Similar issue to 27725 others
0 customers following this
Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number

Timeline

GetHuman648235 started working on this issue
May 2nd, 2018 12:50am
GetHuman648235 confirmed the issue is fixed. Hooray!
May 3rd, 2018 11:28am