Have an athearn ***** sd**ac loco I just purchased and need handrail replacement parts...

GetHuman-jsgasper's customer service issue with Horizonhobby.com from April 2020

Help with my Horizonhobby.com issue
The issue in GetHuman-jsgasper's own words
Have an athearn ***** sd**ac loco I just purchased and need handrail replacement parts. Engine * *** DM@IR.

GetHuman-jsgasper did not yet indicate what Horizonhobby.com should do to make this right.

How GetHuman-jsgasper fixed the problem
Athearn customer services offices are closed due to virus situation that once it clearsd up they will ship parts to me.
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Horizonhobby.com

Customer service issue
Reported by GetHuman-jsgasper
Apr 20th, 2020 - 7 months ago
Fixed
GetHuman-jsgasper shared how to fix
Seen by 5 customers so far
Similar issue to 8 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-jsgasper started working on this issue
Apr 20th 6:24pm
GetHuman-jsgasper confirmed the issue is fixed. Hooray!
Apr 21st 8:03pm
GetHuman-jsgasper confirmed the issue is fixed. Hooray!
Apr 21st 8:04pm