Horizonhobby.com Customer Service

Phone Number & Contact Info

Horizonhobby.com's Best Phone Number

Toll-free·Calls Customer Service·Most popular Horizonhobby.com number

How do I talk to a live human at Horizonhobby.com?

A:Calling this Horizonhobby.com number should go right to a real human being

Does Horizonhobby.com offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-7pm, Sat 8am-5pm CST. The least busy day is Saturday, and the most busy day is Monday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Horizonhobby.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Horizonhobby.com number should go right to a real human being
Below are some clips we've found from Horizonhobby.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Horizon Hobby. We look forward to speaking with you. Our calls are recorded for quality and training purposes. If you would prefer to opt out of call recording, press nine. Otherwise, please stay on the line. For assistance with finalizing your order, or assistance with an order already placed on our website, press one."
Excerpt from a call with Horizonhobby.com
Friday, January 5, 2024 3:01 PM

The first phone menu

"Thank you for calling Horizon Hobby. Our operating hours are Monday through Friday from nine AM to four thirty PM central Central Standard Time. This call may be recorded for quality and training purposes.
For customer service, press one.
For technical product support, press two.
Press nine to replay this menu."
Excerpt from a call with Horizonhobby.com
Friday, March 15, 2024 9:02 PM

After you press 1

"If you are calling for any other reason, please visit horizon hobby dot com and fill out the contact us form or utilize our live chat options.
For assistance with finalizing your order or assistance with an order already placed on our website, press one.
For assistance with the return of an item purchased from us, press two."
Excerpt from a call with Horizonhobby.com
Monday, March 18, 2024 4:07 PM

After you press 2

"Press nine to replay this please choose a product category.
For Helly, press one.
For air, press two.
For boats, press three.
For surface, press four.
For RC simulators, press five.
For RC radios and transmitters, press six."
Excerpt from a call with Horizonhobby.com
Monday, March 18, 2024 4:10 PM
In fact, much of this information on this page is superfluous because this Horizonhobby.com phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Horizonhobby.com operates the call center for this 877-504-0233 phone number Mon-Fri 8am-7pm, Sat 8am-5pm CT. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 128 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Horizonhobby.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Horizonhobby.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Horizonhobby.com is Saturday. The most busy day to call is Monday, which averages 300% more phone calls by comparison. Again, this is based on a sample of 128 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Horizonhobby.com

In summation, the best day to call Horizonhobby.com is Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Conclusion and closing notes

This is Horizonhobby.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Horizonhobby.com agent. This phone number is Horizonhobby.com's best phone number because 330 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-504-0233 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Horizonhobby.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Horizonhobby.com has 1 phone number. It's not always clear what is the best way to talk to Horizonhobby.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Horizonhobby.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Horizonhobby.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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