What should I do if I receive a damaged or defective product?
Asked 6 months ago
If you receive a damaged or defective product from Horizon Hobby, please contact our customer service team as soon as possible to report the issue. We will work with you to resolve the problem and ensure you receive a replacement or refund for the faulty item. It is important to keep all packaging and documentation related to the product to assist in the return process. Our team is dedicated to providing excellent customer service and will do everything we can to make it right.
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