What should I do if I receive a damaged or defective product?

Receiving a damaged or defective product can be frustrating, but it is important to know there are steps you can follow to address the issue. First, inspect the item thoroughly to confirm the extent of the damage or defect. Take clear photographs of the product, including any visible damage, as this can be useful for documentation. Next, check the details provided with your order, as Horizon Hobby typically has specific return and exchange policies that vary by product type. You may find information on how to proceed with a return or exchange on the Horizon Hobby website. This information often includes how to initiate a return request, whether additional documentation is required, and guidance on packaging the item for return shipping. It is advisable to act promptly, as there are usually time limits for reporting damaged or defective items. When preparing to return the product, ensure you keep all original packaging materials, as they may be necessary for the return process. If you have questions regarding the specific policy for your product or cannot find the information, the Horizon Hobby website will have contact information that may help you get further assistance.