Sent a parcel through Hermes drop off shop on *th May.*The postcode was incorrect on th...

GetHuman-bobinthe's Track an Order issue with Hermes.com from May 2021

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The issue in GetHuman-bobinthe's own words
Sent a parcel through Hermes drop off shop on *th May.*The postcode was incorrect on the label and instead of delivering to M** *BA in Manchester it went to N** *BA in London.*Hermes stated that they would send the parcel on to the correct address on *th May and the parcel still has not arrived and the tracking has not stated any movement since last week.*Sent the parcel with next day delivery, signature on delivery and was insured.*Reference numbers are: *P******* New reference number * **** **** **** **** Old reference number * *****************I have tried contacting customer service several times but still no tracking details or when delivery is expected.*Thanks for any ideas.*Robert Hillyer

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Hermes.com

Track an Order issue
Reported by GetHuman-bobinthe
May 11th, 2021 - 3 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 17623 others
0 customers following this

Timeline

GetHuman-bobinthe started working on this issue
May 11th 9:30am
GetHuman-bobinthe indicated the issue is not fixed yet.
May 11th 2:39pm
GetHuman-bobinthe indicated the issue is not fixed yet.
May 11th 3:25pm
GetHuman-bobinthe indicated the issue is not fixed yet.
May 11th 3:35pm
GetHuman-bobinthe indicated the issue is not fixed yet.
May 11th 3:36pm

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