How do I change the delivery address on my order?

If you need to change the delivery address on your order, you want to be very careful be for you do so to ensure delivery. Follow this guide to do so.

Christian Allen is the editor / author responsible for this content.
Jul 22, 2019 is a convenient platform for online shopping. It is great for buying bags, shoes, and other clothing articles. After making an order on, you are allowed to make changes. You may make changes to the date of collection, the delivery address, and the weights or dimensions of your order. The article explains tips to help you change your delivery address.

When making orders on, it is a good idea to schedule them around your travel arrangements. Do not make orders around dates that you may not be at home. This may help you avoid running into trouble when your order is delivered. You may also choose to have your order delivered at your neighbor's house if you trust them.

Changing Your Delivery Address

You can change your delivery address if you won't be home on the date of delivery. Your courier may leave your parcel in a safe place if it does not need a signature. It is possible to divert your parcel to the home of a trusted friend. You simply need to enter the 16-digit tracking number and delivery postcode.

Changing Your Delivery


If you want to change your delivery address, you must reach out to your retailer. Every retailer has the responsibility of managing changes to the delivery address of their customer. You may also divert your order to a trusted neighbor or another safe place.

You do not have the option of collecting your parcel from a ParcelShop. If you won't be home and do not have a safe place for your parcel to be left, you may have to wait until the next delivery attempt.

Can I Change the Delivery Time Slot?

Unfortunately, it is not possible to change your delivery time slot. Couriers have specific routes that they have to follow when making deliveries. It is, therefore, impossible to change your time slot even if it is unsuitable for you.

Do not panic if you miss your delivery the first time. Your courier will try to deliver your parcel three times. If they miss you on the first attempt, they will leave a calling card to inform you of the next time they will be attempting to deliver your parcel.

Tracking Your Parcel

If you are not sure of the time your parcel will be delivered, you can track it using your order number. If you do not know your order number, navigate to the 'My Account' area. Log in and click on the tab 'My Orders.' You should find your HRM number. You may also find the number on your confirmation email.

If You Were Home But No One Came

When your courier is trying to make a delivery, they will do their best to reach you and deliver it. Unfortunately, it is not always possible. It is possible for you to miss each other. If that happens, you will receive an email notification. The notification will contain a link that you may use to determine the delivery method. The method you choose will be used on the next attempt of making a delivery.

If you do not get any email notification, your courier will try to make the delivery again. The calling card should tell you when they expect to be back.

If you still have a problem with your delivery, you may contact for help. If you call them, you will be connected to a representative who will guide you through the process of changing your delivery address. You may also contact them by Live Chat, their help desk, email address, and there various social media platforms.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How do I change the delivery address on my order?

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