What do I do if my item wasn't picked up by Hermes?

If your item wasn't picked up by Hermes, you'll want to follow these specific steps to ensure that your package is picked up and you get what you paid for.

Jul 22, 2019

Online shopping and delivery have made significant improvements in shopping for items. Running such errands has become convenient for people with tight schedules and also for people who find going outside for purchases cumbersome. Ordering birthday gifts, engagements gifts, and apology tokens among others have become fast with next day delivery options which have transformed a shopper's world making shopping exciting. With online shopping becoming popular, parcel delivery and collection have become critical services that ensure clients get their goods at the appropriate times. Sending a parcel from one point to another has been made easy by Hermes which collects the packages and make the deliveries as directed.

Unfortunately, with the many parcels being collected and delivered in a day, sometimes Hermes my fail to collect a client's item, which becomes an inconvenience, and the client might become impatient with the company. However, it is crucial to ensure that one is home during the specified collection time to avoid inconveniencing the collecting driver. The company understands that the client may have some emergencies which may make it impossible for them to stay home at the scheduled collection time thus makes several attempts in a day to collect the parcel. There are several options and steps a customer a client should take in instances where Hermes fails to collect a parcel.

Wait for the delivery time to elapse

After making a call to Hermes for parcel collection and after a few hours, the driver has still not collected the parcel, consider the timelines before making a move. In most instances, the driver might have had many packages to receive in a day, which takes some time. We recommend waiting until the working hours are over. If Hermes closes at 8 PM we advise waiting for hours to elapse before deciding on the next step to take.

Wait for the Collection Attempts

For three consecutive days, Hermes makes three parcel collection attempts to ensure they don't miss out on any parcel. If Hermes fails to collect the package in the three efforts per day, it is recommended to drop the package at the nearest Hermes Parcel Shop especially if the parcel needs to be delivered somewhere in a detailed timeline. Checking the nearest drop off point is quite easy through a search on Hermes carrier pages to ensure you drop the parcel at the appropriate destination.

Contact Hermes for Further Direction

Sometimes Hermes might fail to collect your parcel even after the three attempts due to other circumstances. When this happens, please contact the company for inquiries and further direction to ensure that the company captured the collected information about parcel collection. The move helps the company track why the failure in the collection of the parcel occurred and resolve the situation immediately.

Rebook your Item Collection

Hermes, like other collection companies, provides for the option of rebooking. You can't contact Hermes to rebook your collection and this might you a small additional fee. Rebooking requires the client to enter their tracking number and make a change to rebook the collection. It changes the date and the time while allowing the client to make additional instructions before proceeding t payment and rebooking. Rebooking is only free if the courier failed to turn up to collect the delivery.

Hermes provides very flexible working hours and flexible collection plans which ensure that parcel collection and delivery is practical and convenient. The company handles any missed collection with professionalism and options that improve convenience and quality service to their clients. Their customer service is professional, which makes it easy to make communication on failed collections, rebooking, and any other inquiries.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
What do I do if my item wasn't picked up by Hermes?

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