my parcel has arrived soaking and damaged and we answered the door as soon as they knoc...

GetHuman5568779's customer service issue with Hermes.com from December 2020

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The issue in GetHuman5568779's own words
my parcel has arrived soaking and damaged and we answered the door as soon as they knocked very upset as it contains Christmas presents.on the soaked paper it has ** Lond cou.net Van ** drop ** c-Round ******.thank you penny

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Still no answer from Hermes.com as to the signature and parcel they say has bee...My parcel has arrived damaged and the contents in piecesWe sent a parcel on the **** *** track no **************** and it has still not...Hey, we have just received a confirmation that our parcel has arrived, yet our do...
FIX: Well, customer service is non existent, so you have to fix the issue yourself...
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Hermes.com

Customer service issue
Reported by GetHuman5568779
Dec 19th, 2020 - 3 months ago
I have an issue with Hermes.com too
Not resolved
Seen by 3 customers so far
Similar issue to 19225 others
0 customers following this

Timeline

GetHuman5568779 started working on this issue
Dec 19th, 2020 11:45am
GetHuman5568779 indicated the issue is not fixed yet.
Dec 19th, 2020 5:31pm
GetHuman5568779 indicated the issue is not fixed yet.
Dec 20th, 2020 6:51pm