I ordered a present from Amazon. Delivery between * and *pm **.**.**. Text received to...

GetHuman-dandcste's customer service issue with Hermes.com from December 2020

Help with my Hermes.com issue
The issue in GetHuman-dandcste's own words
I ordered a present from Amazon. Delivery between * and *pm **.**.**. Text received to say parcel had been delivered shortly after *pm. I picked up message, went to look. No sign of parcel, van, or message. Contact with Hermes is convoluted. Eventually was informed 'Katie' was dealing with my query at local level.*How do I contact 'Katie'?

GetHuman-dandcste did not yet indicate what Hermes.com should do to make this right.

How GetHuman-dandcste fixed the problem
I had had enough of waiting around so decided to get a refund from Amazon. This was easy and prompt. The accompanying message was professional, courteous and considerate. I was very impressed.
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Customer service issue
Reported by GetHuman-dandcste
Dec 18th, 2020 - 3 months ago
GetHuman-dandcste shared how to fix
Seen by 3 customers so far
Similar issue to 19243 others
0 customers following this
Items needed
Email address on the account
Name on the account
Address on the account


GetHuman-dandcste started working on this issue
Dec 18th, 2020 10:11am
GetHuman-dandcste confirmed the issue is fixed. Hooray!
Dec 18th, 2020 3:52pm