I ordered a present from Amazon. Delivery between * and *pm **.**.**. Text received to...
GetHuman-dandcste's customer service issue with Hermes.com from December 2020
Help with my Hermes.com issue
The issue in GetHuman-dandcste's own words
I ordered a present from Amazon. Delivery between * and *pm **.**.**. Text received to say parcel had been delivered shortly after *pm. I picked up message, went to look. No sign of parcel, van, or message. Contact with Hermes is convoluted. Eventually was informed 'Katie' was dealing with my query at local level.*How do I contact 'Katie'?
GetHuman-dandcste did not yet indicate what Hermes.com should do to make this right.
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How GetHuman-dandcste fixed the problem
I had had enough of waiting around so decided to get a refund from Amazon. This was easy and prompt. The accompanying message was professional, courteous and considerate. I was very impressed.
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