I sent a parcel with Hermes. * attempts have been made at delivery, but the first time...

GetHuman-alexelga's Missed Delivery issue with Hermes.com from October 2019

Help with my Hermes.com issue
The issue in GetHuman-alexelga's own words
I sent a parcel with Hermes. * attempts have been made at delivery, but the first time the person was at home but the courier didnt wait for a response and left. The second time she wasnt in, but both times the courier didnt leave any calling card*contact details to rearrange. I can't contact Hermes at all - and the customer has asked that the parcel cannot get delivered before Friday. What can i do?

GetHuman-alexelga did not yet indicate what Hermes.com should do to make this right.

How GetHuman-alexelga fixed the problem
I eventually found an email address online and complained. They then responded!
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Hermes.com

Missed Delivery issue
Reported by GetHuman-alexelga
Oct 30th, 2019 - a year ago
Fixed
GetHuman-alexelga shared how to fix
Seen by 4 customers so far
Similar issue to 28420 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Address on the account

Timeline

GetHuman-alexelga started working on this issue
Oct 30th, 2019 11:02am
GetHuman-alexelga indicated the issue is not fixed yet.
Oct 31st, 2019 11:33am
GetHuman-alexelga confirmed the issue is fixed. Hooray!
Nov 3rd, 2019 2:35pm
GetHuman-alexelga confirmed the issue is fixed. Hooray!
Nov 3rd, 2019 11:19pm

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