Hi, I recently sent a parcel with yourselves and got a email confirming it had been del...

GetHuman2964360's Missing Item issue with Hermes.com from May 2019

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The issue in GetHuman2964360's own words
Hi, I recently sent a parcel with yourselves and got a email confirming it had been delivered and signed for by Donna Niles, this being the person whom purchased it from me of eBay, she claims she has not received it so I rang the shop where you say you delivered the item to and the also say they have not received the item neither, I have tried contacting Hermes with my tracking details but it says the tracking number is wrong, it clearly isn't as I have the email confirming this information, this parcel contains goods with a value of £***, so I am desperate to find out what's happened to it, can someone please shine some light as to its where abouts please ASAP, regards Marina
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Hermes.com

Missing Item issue
Reported by GetHuman2964360
May 22nd, 2019 - a mon ago
I have an issue with Hermes.com too
Not resolved
Seen by 4 customers so far
Similar issue to 10574 others
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Timeline
GetHuman2964360 started working on this issue
May 22nd 10:37am