Parcel was delivered to a completely different address - same house number. Courier tur...
GetHuman2884978's Missing Item issue with Hermes.com from May 2019
Help with my Hermes.com issue
The issue in GetHuman2884978's own words
Parcel was delivered to a completely different address - same house number. Courier turned up. after logging non-delivery at my house to apologise and attempted three times to collect from the owner, who'd signed for it thinking his wife had ordered something. It was collected finally this morning and delivered safely to me, albeit having been opened.**Thanks x P
GetHuman2884978 did not yet indicate what Hermes.com should do to make this right.
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How GetHuman2884978 fixed the problem
With great difficulty managed to communicate via live chat (Hermes). Not easy but they presumably contacted courier who’d delivered parcel to right number but wrong road! He turned up to apologise and persevered in getting parcel back next day. Suggest courier in future reads actual delivery address as label was minute.
Please help with my Hermes.com issue
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