Parcel was delivered to a completely different address - same house number. Courier tur...

GetHuman2884978's Missing Item issue with Hermes.com from May 2019

Help with my Hermes.com issue
The issue in GetHuman2884978's own words
Parcel was delivered to a completely different address - same house number. Courier turned up. after logging non-delivery at my house to apologise and attempted three times to collect from the owner, who'd signed for it thinking his wife had ordered something. It was collected finally this morning and delivered safely to me, albeit having been opened.**Thanks x P
GetHuman2884978 did not yet indicate what Hermes.com should do to make this right.
I have an issue with Hermes.com too
How GetHuman2884978 fixed the problem
With great difficulty managed to communicate via live chat (Hermes). Not easy but they presumably contacted courier who’d delivered parcel to right number but wrong road! He turned up to apologise and persevered in getting parcel back next day. Suggest courier in future reads actual delivery address as label was minute.
Please help with my Hermes.com issue
Do you have a customer issue as well?
We can help you get Hermes.com's attention and get better help faster. Tap below to get started.
Having Hermes.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Hermes.com

Missing Item issue
Reported by GetHuman2884978
May 9th, 2019 - 2 mons ago
I have an issue with Hermes.com too
Fixed
GetHuman2884978 shared how to fix
Seen by 4 customers so far
Similar issue to 9292 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Address on the account
Timeline
GetHuman2884978 started working on this issue
May 9th 8:31am
GetHuman2884978 confirmed the issue is fixed. Hooray!
May 9th 1:23pm
GetHuman2884978 confirmed the issue is fixed. Hooray!
May 9th 1:29pm